TRAINS & PLANES LTD.
Unit 19B, Airport Industrial Estate, Kingston Park, Newcastle upon-Tyne
NE3 2EF, United Kingdom


ORDERING BY TELEPHONE
Call us on (0191) 286 4175
from 9.30am to 8pm
7 days a week

Outside the UK please telephone +44 191 286 4175


UK SHIPPING OPTIONS :

Orders up to £99.99 = £9.95 UK Next Day By UPS Courier with no weight limit

Orders £100 to £149.99 = £5.95 UK Next Day By UPS Courier with no weight limit

Orders £150 & over = FREE UK Next Day By UPS Courier with no weight limit

Royal Mail Next Day Special Delivery By 1pm is available to most UK postcodes for orders up to a maximum of 2kg in weight - Prices range from £9.95 to £13.95

Standard Royal Mail UK Delivery (3 to 5 days) is available for orders up to a maximum of 2kg in weight or orders up to the value of £99.99 - Prices start at £4.95 up to a maximum of £6.95

Your available shipping options will be automatically shown at checkout calculated by weight or order value


WORLDWIDE SHIPPING :

Our website will detect which country you are located in and show the international pricing with discounts already calculated as you shop or when you create an account (not at the checkout).

Your available shipping options will be automatically shown at checkout calculated by weight or order value
We Ship Worldwide
Credit Cards
PayPal Welcome
Click & Collect

Order online and collect from our Newcastle model shop

Shop opening times :

Monday Closed
Tuesday 9.30am to 3pm
Wednesday 9.30am to 3pm
Thursday 9.30am to 3pm
Friday 9.30am to 3pm
Saturday 9.30am to 5pm
Sunday 10am to 4pm

TRAINS & PLANES LTD.
Unit 19B, Airport Industrial Estate, Kingston Park, Newcastle upon-Tyne
NE3 2EF, United Kingdom
Visit Our Showroom

Terms & Conditions

Trains & Planes Limited Terms & Conditions :


Payment Procedures

We use SagePay to collect / process transaction information securely.
 

Privacy Statement

We use to collect/process transaction information

All details are processed in accordance with current UK law and data is not sold to third parties.

Further information can be found at : 


1. Introduction and General Terms

Trains & Planes Limited is committed to protecting your personal information when you are using Trains & Planes Limited services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the Trains & Planes Limited website.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
This privacy policy explains the following:

  • what information Trains & Planes Limited may collect about you;
  • how  Trains & Planes Limited will use information we collect about you;
  • whether Trains & Planes Limited will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on Trains & Planes Limited websites and how you can reject these cookies.

As set out above, Trains & Planes Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).


The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will Trains & Planes Limited collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable the Trains & Planes Limited to provide you with the services you select.

Trains & Planes Limited also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

3. How will Trains & Planes Limited use the information they collect about me?

Trains & Planes Limited will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on www.trainsandplanes.co.uk. e.g. to provide you with the most user-friendly navigation experience.

Where Trains & Planes Limited proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will Trains & Planes Limited contact me?

Trains & Planes Limited may contact you:

  • in relation to the order you have placed on the website to ensure that Trains & Planes Limited can deliver the services to you;
  • where you have opted to receive further correspondence;


5. Will I be contacted for marketing purposes?

Trains & Planes Limited won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

6. Will Trains & Planes Limited share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Trains & Planes Limited website. The date of the most recent revisions will appear on this page.

8. Contacting Trains & Planes Limited about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

Customer Services
Trains & Planes Limited
Unit 19B
Airport Industrial Estate
Kingston Park
Newcastle upon-Tyne
NE3 2EF

Tel. : (0191) 286 4175

Telephone outside the UK :  +44 191 286 4175

E-Mail : sales@trainsandplanes.co.uk
 

9. Security

Credit card details are entered on a secure webpage and are transfered using SSL technology.

We use SagePay to collect/process transaction information and you can view their privacy policy at :

http://www.sagepay.com/security_policy

 

10. Additional


Our terms and conditions shown do not affect your statutory rights in anyway.

Prices are subject to change without notification.

We reserve the right to decline an order without providing any explanation (however we would in all cases attempt to contact the purchaser), should incorrect descriptions or pricing be shown on the website in error).

A contract will only come into force when the purchaser's credit card is charged - no other communication should be considered an acceptance of your 'Offer to Treat'. All items may be withdrawn at any time without notice.

Pre-order balance prices shown when a pre-ordered item comes into stock are estimates.

All prices include VAT where applicable, errors & omissions excepted

All out of stock items are held on "back-order" and will be supplied as soon as possible.

We accept payment by UK based Visa, MasterCard, Maestro, Visa Debit, and American Express, credit/debit cards. Payment is also accepted by PayPal in Sterling.

Refunds will be applied in Sterling by cheque. Goods returned for refund must be returned in all of their original packaging including all items supplied with that product.    Please contact us first before returning a model.

All items sold are not for use by children under 36 months, some scale models are not recommended for children under 14 years. Particular attention should be paid to safety instructions accompanying glue, paints, modelling tools and any model rocket products which can not be supplied to under 18s.

Contacting Our Customer Services:

Please feel free to contact us for further advice or information, full contact details are shown under the 'Contact Us' menu option. Our hours of business for contact via telephone are from 09.30am to 8pm, 7 days a week.

Website Product Images & Descriptions:

Pictures of products are shown on our website are illustrative only and may not represent the contents of just one item. Pictures are generally supplied to us by the manufacturers and are typically packaging illustrations, just as in a shop you should enquire if you are unsure what is included in a product. Pictures may show completed or painted items (e.g. items supplied in kit form), or products not included in the item (e.g. a car shown in a picture of a model street light). The colour of models can change and so unless stated in the description you should assume the colour of your purchase may vary. (e.g. a model aircraft may be pictured in black but be delivered in green). Trains & Planes Limited cannot be held responsible for the design or authenticity of represented finished products and liveries offered by the manufacturer. Limitations regarding the accuracy due to scale and manufacturing processes, are not the responsibility of Trains & Planes Ltd.

Damage caused by modification, mishandling or alteration is the responsibility of the purchaser.

If Things Go Wrong

Occasionally, things go wrong. If we should fail to meet your expectations please let us know. Without customers a business has no business, therefore we always value your feedback and believe that any complaints are an opportunity to improve our service and the relationship that we have with our customers. You can contact us via e-mail on info@trainsandplanes.co.uk

Trains & Planes Ltd. will attempt to acknowledge any and all complaints or feedback within 3 working days. We will update you as to how long the problem will take to investigate as soon as we have the relevant information.. Any complaint is taken seriously and a decision agreed with our Managing Director. We will update you on a regular basis about the progress of our investigations.

Damaged or broken items:

If one of your purchases is damaged upon receipt please contact us within 48 hours of delivery so we can arrange to replace the model or refund if aplicable.  If you wish to return a model to us please contact us to arrange the return. We will refund the postal cost of returning an item to us when requested up to an agreed value.   You should obtain a posting receipt as proof that an item has been returned. We cannot be held responsible for items going missing or being damaged in the post that are being returned to us.

Where a product is visibly unacceptable in it's presentation due to faulty manufacture from new and it is still in its original packaging, Trains & Planes will replace or exchange it, provided we are informed within 2 days of receipt.

It is the responsibility of the customer to establish to their own satisfaction the choice of model to be purchased.

All items which are damaged or require service after delivery should be dealt with in accordance with the manufacturers instructions enclosed with your purchase.

If You Should Change Your Mind:

You are welcome to add, amend or cancel your order at any time - we understand circumstances can change between ordering and our despatch of your chosen items. Please let us know about such changes as soon as possible to avoid items being sent to you in error.

Unfortunatley, we are unable to refund or replace items until they are received by ourselves - you must insure the parcel for it's return. All items returned for refund or replacement must be in original packaging and in resaleable condition - as an example you should do no more than examine an item as you would in a shop prior to purchase.

Deposits and shipping paid on an item ordered into stock for a customer (pre-order) and then caneclled are not normally refundable unless that item can be sold to another customer where upon a refund in the form of a cheque will be issued. 

In all cases when you return an item you must obtain a posting receipt from the Post Office.

Should you have any further queries on our returns policy, please e-mail or telephone us.



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Telephone: 0191 286 4175 or from outside the UK: +44 191 286 4175
Our Address: Trains And Planes Ltd., MAST House, Hadrian Business Centre, East Beaminster Way, Kingston Park, Newcastle upon-Tyne, NE3 2ER, United Kingdom.


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