TRAINS & PLANES LTD.
Unit 19B, Airport Industrial Estate, Kingston Park, Newcastle upon-Tyne
NE3 2EF, United Kingdom


ORDERING BY TELEPHONE
Call us on (0191) 286 4175
from 9.30am to 8pm
7 days a week

Outside the UK please telephone +44 191 286 4175


UK SHIPPING OPTIONS :

Orders up to £99.99 = £9.95 UK Next Day By UPS Courier with no weight limit

Orders £100 to £149.99 = £5.95 UK Next Day By UPS Courier with no weight limit

Orders £150 & over = FREE UK Next Day By UPS Courier with no weight limit

Royal Mail Next Day Special Delivery By 1pm is available to most UK postcodes for orders up to a maximum of 2kg in weight - Prices range from £9.95 to £13.95

Standard Royal Mail UK Delivery (3 to 5 days) is available for orders up to a maximum of 2kg in weight or orders up to the value of £99.99 - Prices start at £4.95 up to a maximum of £6.95

Your available shipping options will be automatically shown at checkout calculated by weight or order value


WORLDWIDE SHIPPING :

Our website will detect which country you are located in and show the international pricing with discounts already calculated as you shop or when you create an account (not at the checkout).

Your available shipping options will be automatically shown at checkout calculated by weight or order value
We Ship Worldwide
Credit Cards
PayPal Welcome
Click & Collect

Order online and collect from our Newcastle model shop

Shop opening times :

Monday 9.30am to 3pm
Tuesday 9.30am to 3pm
Wednesday 9.30am to 3pm
Thursday 9.30am to 3pm
Friday 9.30am to 3pm
Saturday 9.30am to 5pm
Sunday 10am to 4pm

TRAINS & PLANES LTD.
Unit 19B, Airport Industrial Estate, Kingston Park, Newcastle upon-Tyne
NE3 2EF, United Kingdom
Visit Our Showroom

Privacy Policy

1. Introduction and General Terms

Trains And Planes Limited is committed to protecting your personal information when you are using Trains & Planes Limited services. We want our services to be safe and enjoyable environments for our customers.

This Privacy Policy relates to our use of any personal information you provide to us through the Trains And lanes Limited website.

We do not store credit card details nor do we share customer details with any 3rd parties

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information Trains And Planes Limited may collect about you;
  • how Trains And Planes Limited will use information we collect about you;
  • whether Trains And Planes Limited will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on Trains And Planes Limited websites and how you can reject these cookies.

As set out above, Trains And Planes Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


2. What information will Trains And Planes Limited collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable Trains And Planes Limited to provide you with the services you select.

Trains And Planes Limited also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.
 

3. How will Trains And Planes Limited use the information they collect about me?

Trains And Planes Limited will use your personal information for a number of purposes including the following:

  • For providing services to you in the way of sending goods to your address.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on www.trainsandplanes.co.uk. e.g. to provide you with the most user-friendly navigation experience.

Where Trains And Planes Limited proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.
 

4. When will Trains And Planes Limited contact me?

Trains And Planes Limited may contact you:

  • in relation to the order you have placed on the website to ensure that Trains And Planes Limited can deliver the services to you;
  • where you have opted to receive further correspondence;


5. Will I be contacted for marketing purposes?

Trains & Planes Limited won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.
 

6. Will Trains And Planes Limited share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).
 

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Trains And Planes Limited website. The date of the most recent revisions will appear on this page.
 

8. Contacting Trains And Planes Limited about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

Customer Services
Trains And Planes Limited
Unit 19B
Airport Industrial Estate
Kingston Park
Newcastle upon-Tyne
NE3 2EF

Tel. (0191) 286 4175

Telphone Outside the UK +44 191 286 4175 

E-mail : sales@trainsandplanes.co.uk
 

9. Security
  
Credit card details are entered on a secure webpage and are transfered using SSL technology.

We use SagePay to collect/process transaction information and you can view their privacy policy at :

http://www.sagepay.com/security_policy


 



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Telephone: 0191 286 4175 or from outside the UK: +44 191 286 4175
Our Address: Trains And Planes Ltd., MAST House, Hadrian Business Centre, East Beaminster Way, Kingston Park, Newcastle upon-Tyne, NE3 2ER, United Kingdom.


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